Empathetics®’ three Foundational Courses improved patient experience scores in a randomized controlled trial. They provide new insights into how humans process emotions based on their neurobiology and physiology and teach practical ways to improve interpersonal communications. Each 60-minute course offers rich, interactive lessons delivered in three 20-minute modules and a quiz.
Faculty
Helen Riess, M.D.
Founder and Chief Medical Officer, Empathetics, Inc.
Associate Clinical Professor, Harvard Medical School
Blogpost:
Empathy in Times of Crisis
Course 1: Enhancing Empathy in Healthcare Delivery
This course introduces medical professionals to the neuroscience of emotions and empathy, and explains the difference between sympathy, empathy and compassion. It includes lessons for best practices for providing empathy in a clinical setting and practical and easy to implement tips.
Module 1a. Why Improve Empathy in Healthcare?
Module 1b. The Science of Empathy
Module 1c. How to Integrate Empathy into Your Healthcare Practice
Accreditation Statement
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Empathetics, Inc. The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 CreditTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.
Course 2: Managing Difficult Interactions
Managing difficult interactions with patients and their families is a challenge for many healthcare professionals. This course teaches how to handle difficult interactions with patients and colleagues effectively and professionally. Clinicians learn how to anticipate and recognize the early signs of discord, to manage their own emotions and to effectively manage relationships for optimal outcomes.
Module 2a. Implementing Empathy in Difficult Healthcare Interactions
Module 2b. The Root Causes of Difficult Interactions
Module 2c. Strategies to Navigate Difficult Healthcare Interactions with Empathy
Accreditation Statement
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Empathetics, Inc. The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this
enduring material for a maximum of 1.00 AMA PRA Category 1 CreditTM.
Physicians should claim only the credit commensurate with the extent of their
participation in the activity.
This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study.
Course 3: Communicating Bad News
This course teaches medical professionals how to deliver bad news to patients and their families in the most compassionate and professional manner. Clinicians in multiple roles often need to communicate unwelcome information and doing this compassionately and effectively has a profound impact on patient satisfaction.
Module 3a. How Communicating Bad News Affects Clinicians and Patients
Module 3b. Preparing to Communicate Bad News
Module 3c. Strategies for Communicating Bad News with Empathy
Accreditation Statement
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Empathetics, Inc. The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study including 1.00 credit in end-of-life care.
