Empathetics®’ three Foundational Courses improved patient experience scores in a randomized controlled trial. They provide new insights into how humans process emotions based on their neurobiology and physiology and teach practical ways to improve interpersonal
communications. Each 60-minute course offers rich, interactive lessons delivered in three 20-minute modules and a quiz.
Faculty
Helen Riess, M.D.
Founder and Chief Medical Officer, Empathetics, Inc.
Associate Clinical Professor, Harvard Medical School
Course 1: Enhancing Empathy in Healthcare Delivery
This course introduces medical professionals to the neuroscience of emotions and empathy, and explains the difference between sympathy, empathy and compassion. It includes lessons for best
practices for providing empathy in a clinical setting and practical and easy to implement tips.
Course 2: Managing Difficult Interactions
Managing difficult interactions with patients and their families is a challenge for many healthcare professionals. This course teaches how to handle difficult interactions with patients and colleagues
effectively and professionally. Clinicians learn how to anticipate and recognize the early signs of discord, to manage their own emotions and to effectively manage relationships for optimal outcomes.
Course 3: Communicating Bad News
This course teaches medical professionals how to deliver bad news to patients and their families in the most compassionate and professional manner. Clinicians in multiple roles often need to
communicate unwelcome information and doing this compassionately and effectively has a profound impact on patient satisfaction.
Click here to access the Empathetics courses.
Accreditation Statement
These activities have been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership
of the Massachusetts Medical Society and Empathetics, Inc. The Massachusetts Medical Society is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates each enduring material for a maximum of 1.00 AMA PRA Category 1 Credit TM. Physicians should claim only the credit commensurate with
the extent of their participation in the activity.
Each activity meets the criteria of the Massachusetts Board of Registration in Medicine for risk management study including 1.00 credit in end-of-life care.
