General Information
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Course Overview
Dr. Marie Curious and MedPEP host Dr. Schwab have a rich and engaging conversation on the doctor-patient relationship with primary care physician and writer Dr. Danielle Ofri. The discussion contains numerous clinical pearls, some of which are drawn from Dr. Ofri’s experiences learning to play the cello as an adult. She reflects on her own frustrations with electronic medical records in a way that steers Marie in the direction of valuing and savoring the time she spends with patients, attentively listening to their stories, while judiciously and productively managing the visit length. Dr. Ofri urges physicians to utilize the first few minutes of each outpatient visit for “full frontal listening.” This helps to win the patient’s trust while providing hard data that reveals the patient’s most pressing health concerns. She links this technique of active, empathic listening to two of the holy grails valued by health care business leaders: patient satisfaction and patient safety. Dr. Ofri encourages physicians to adopt a mindset of continuous learning, growth, and professional development, and views this stance as an antidote to personal and professional burnout. And finally, Dr. Ofri advises that “if you really want to feel rejuvenated about medicine, make a house call to one of your frail patients. It makes you feel good about what you are doing.” Drs. Curious and Schwab concur with the importance of reconnecting to the essence of clinical medicine: the doctor-patient relationship.
Intended Audience
Primary care physicians and other health care givers
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Course Objectives
- Familiarize learners with techniques to balance attention to the patient with manageable duration of office visits.
- Improve patient satisfaction and safety by empowering clinicians to listen empathically to patient concerns.
Original Release Date: January 24, 2019
Review Date: N/A
Termination Date: January 24, 2021
Accreditation and Credit Information
1.00 AMA PRA Category 1 Credit™
Accreditation Statement
This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of the Massachusetts Medical Society and Physician Health Services, Inc. The
Massachusetts Medical Society is accredited by the ACCME to provide continuing medical education for physicians.
AMA Credit Designation Statement
The Massachusetts Medical Society designates this enduring material for a maximum of 1.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
This activity meets the criteria for the Massachusetts Board of Registration in Medicine for risk management study.
National Commission on Certification of Physician Assistants (NCCPA).
Physician Assistants may claim a maximum of 1.00 Category 1 credit for completing this activity. NCCPA accepts AMA PRA Category 1 Credit™ from organizations accredited by ACCME or a recognized state medical society.
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Course Fee
The course fees are as follows:
Massachusetts Medical Society (MMS) Member: Free
Non-MMS Member: Free
Allied Health Professionals: Free
Faculty
Danielle Ofri, MD
I’m an internist at Bellevue Hospital, the oldest public hospital in country, and a faculty member of NYU School of Medicine. I am also editor-in-chief of the Bellevue Literary Review, the first literary journal to arise from a medical setting.
I write about medicine and the doctor-patient connection. My most recent books are What Patients Say, What Doctors Hear and What Doctors Feel: How Emotions Affect the Practice of Medicine. The book that really came from my heart was my first one, Singular Intimacies: Becoming A Doctor at Bellevue.
My writings have also appeared in the New York Times, the Los Angeles Times, the Washington Post, the New England Journal of Medicine, the Lancet, Slate Magazine, and on CNN.com and National Public Radio.
I’m currently working on a book about medical error, while several unfinished novels in various states of disrepair gather prime New York City dust under my bed. I live with my husband, three children, and the endless challenges of the cello in a singularly intimate, Manhattan-sized apartment.
Course Developers
Thelma Tatten, Web Content Production Specialist, MMS
Disclosure Information
None of the individuals in a position to control the content of this CME activity, and/or their spouse/partner, have any relevant financial relationships with commercial interests to disclose.
Bibliography
System Requirements
Desktops/Laptops
Windows, XP, Vista, 7, 8
Mac OSX 10.6 higher
Browsers
IE8, 9, 10
Firefox 18.0+
Chrome 26+
Safari 5+
Mobile/Tablet
iOS devices beginning with OS version 5 or higher (includes, iPhone, iPad and iTouch devices)
Android devices including tablets and phones
Windows RT and tablets on Windows 8 are also supported.
Flash Player and
Adobe Reader are required for some online CME courses.
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Contact Us
Contact us at
nejmcust@mms.org or (800) 843-6356. Massachusetts Medical Society, 860 Winter Street, Waltham, MA 02451.
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